Refund handling depends on the organization, vendor, payment method, and order status.
Eligible Cases
Refunds may apply when payment is captured but the order is not accepted, an item becomes unavailable, an order is cancelled before preparation where permitted, duplicate payment is confirmed, or a valid operational issue is verified by support.
Processing Time
Online payment refunds are generally initiated after verification and may take several business days to reflect depending on the bank, UPI app, card network, wallet, or payment provider. Wallet or internal credits, if enabled by the organization, may be faster.
Non-Refundable Cases
Prepared, fulfilled, collected, consumed, or incorrectly ordered items may not be refundable unless the organization or vendor approves an exception.
Support
For refund queries, include your order reference, payment reference, phone/email used for ordering, and organization name when contacting support.